09 May, 2018
Luton Hoo Hotel, Luton
What is Customer Experience?
In recent years, leading companies have used Customer Experience (CX) as the central point of their global winning strategy. Shifting focus from a product or pricing approach towards consultative selling, a long term customer-centric strategy, will convey a lasting advantage.
What do customers want?
In today’s business climate, it’s imperative to consider the customer’s complete journey, ranging from the product or service that is experienced, to all customer support solutions you provide, in order not only to increase revenue but also to improve customer loyalty and satisfaction.
The Miller Heiman Group Customer Experience Club will explore how service professionals are providing customer experiences that build loyalty, retain customers, and drive performance.
Miller Heiman Group is pleased to offer you an exclusive VIP offer of £75 per delegate using the code DSVIP18.
21st - 22nd March 2018
Sales Innovation Expo is the largest and most important event for professional sales leaders.
With some of the best-known names, thought leaders and industry experts offering cutting-edge advice and demonstrating the latest technologies, products and services; this event is sure to equip Sales Directors and Managers with the latest systems and tools to improve sales performance.